Article 6 - Cancellations
6.1. If a booking is cancelled or changed the following amounts will be charged per reservation, unless otherwise agreed.
a. for cancellations more than fourteen days before the commencement date, 50% will be charged
b. for cancellations more than five days before the commencement date, the customer owes 75% of the amount due.
c. for cancellations five days or less before the commencement date, the customer owes 100% of the amount due.
6.2. Cancellations must be made in writing and dated.
6.3. A reduction in the number of participants within a 10% margin can be made up to ten working days prior to departure. After that, the last known group size applies.
For reduction of the number of participants by more than 10% the cancellation provisions apply. A reduction or increase in the number of participants must be passed on in writing, by fax or e-mail.
Article 7 - Cancellation of the programme/changes
7.1. If the Tourist Information Office decides that the programme will not go ahead or that changes will be made due to circumstances caused exclusively by the business operations of the Tourist Information Office, the Tourist Information Office undertakes to notify the customer immediately.
7.2. In the event of cancellation the Tourist Information Office undertakes to immediately refund the package costs already paid (in whole or in part).
Article 8 - Complaints
Despite all efforts made it is still possible that the customer believes that he has a justified complaint. This complaint must be submitted to the provider of the service and, if possible, on the actual day to the organising Tourist Information Office.
If direct submission of a complaint is not possible, or if the complaint is not resolved satisfactorily, it must be sent in writing within one month with reasons to the organising Tourist Information Office. If the complaint is not resolved satisfactorily, then no later than three months after the end of the tour the customer may submit the complaint to VVV Nederland, Maarsbergseweg 20, 3957 KW Leersum. However, this does not mean that VVV Nederland is bound by the agreement with the organising Tourist Information Office or that it accepts any liability.
Article 9 - General reserve
9.1. The organising Tourist Information Office reserves the right to make changes to the programme and the associated programme components if reasonable grounds exist to do so.
9.2. The organising Tourist Information Office accepts no responsibility for photos, leaflets and other informative material, as far as published by third parties.
Article 10 - Liability
10.1. The organising Tourist Information Office does not accept any liability for damage resulting from death, injury, accident, offence, theft or loss caused to the participants during or as a result of the tour unless this was caused by intent and/or gross negligence on the part of the employees of the organising Tourist Information Office.
10.2. The organising Tourist Information Office accepts no liability for the costs already incurred by the customer as insurance premiums if a day tour cannot go ahead.
10.3. If and to the extent that timely payment is not made, the customer is in default without any notice being required.
10.4. If the customer is in default, he must pay all judicial as well as extrajudicial costs incurred by the collection.